In some cases, a buyer may find that the goods do not meet the agreed-upon standards or expectations. If this happens, the buyer has the option to reject the goods within three to five working days after receiving them.
When goods are rejected, the buyer is responsible for returning the products to you at their own cost. Once the goods are returned, you will have three to five working days to inspect them. During this period, you can verify if the products are in the same condition as when they were sent out.
💡 Tip: In order to prevent returns of goods, make sure you state as clearly as possible what you have on offer via quality specifications and pictures.
If the returned goods meet your standards and everything is in order, the payment that was held in escrow will be refunded to the buyer. This process helps protect both parties, ensuring fairness and trust in transactions conducted through Fertstock.